1. Introduction

Fresh Tracked ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you use the Fresh Tracked mobile application ("the App"). By using the App, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following types of information:

Information you provide directly:

• Name and email address when creating an account
• Profile information you choose to add
• Any content you submit or upload within the App

Information collected automatically:

• Device information (device type, operating system, unique device identifiers)
• App usage data (features used, time spent, actions taken)
• Log data (IP address, crash reports, app activity timestamps)

Information from third parties:

• If you sign in using a third-party service such as Google or Apple, we may receive basic profile information from that provider

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the App
• Create and manage your account
• Improve and personalise your experience
• Send important notices, updates, or support messages
• Detect and prevent fraud, abuse, or security issues
• Comply with legal obligations

4. Sharing Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service providers: We may share data with trusted third-party companies that help us operate the App, such as hosting providers and customer support tools. These parties are contractually obligated to keep your information confidential.
• Legal requirements: We may disclose your information if required to do so by law or in response to a valid legal request from a public authority.
• Business transfers: If Fresh Tracked is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With your consent: We may share your information for any other purpose with your explicit consent.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with the App's services. You may request deletion of your account and associated data at any time by contacting us. We will delete your data within 30 days of such a request, unless we are required by law to retain it.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

UK and EU users (UK GDPR / EU GDPR):

You have the following rights regarding your personal data:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate data
• The right to request erasure of your data ("right to be forgotten")
• The right to object to or restrict how we process your data
• The right to data portability
• The right to withdraw consent at any time
• The right to lodge a complaint with a supervisory authority. In the UK, this is the Information Commissioner's Office (ICO) at ico.org.uk. In the EU, you may contact your local data protection authority.

US users (California — CCPA):

If you are a California resident, you have the right to:

• Know what personal information we collect, use, and share
• Request deletion of your personal information
• Opt out of the sale of your personal information (we do not sell personal information)
• Not be discriminated against for exercising your rights

To exercise any of your rights, please contact us at [your contact email]. We will respond to all requests within 30 days.

8. Legal Basis for Processing (UK and EU users)

We process your personal data under the following legal bases:

• Contract: To provide you with the App and fulfil our obligations to you
• Legitimate interests: To improve the App, ensure security, and prevent fraud
• Legal obligation: Where we are required to process data to comply with the law
• Consent: Where you have given us explicit consent to process your data

9. International Data Transfers

We are based in the United Kingdom. If your data is transferred outside the UK or European Economic Area, we ensure that appropriate safeguards are in place in accordance with UK GDPR and EU GDPR requirements, such as standard contractual clauses approved by the relevant authorities.

10. Children's Privacy

The App is not directed at children under the age of 13 (or under 16 in certain EU member states). We do not knowingly collect personal information from children under these ages. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it promptly.

11. Third-Party Services

The App may contain links to or integrations with third-party services, such as sign-in via Google or Apple. This Privacy Policy does not apply to those services. We encourage you to review the privacy policies of any third-party services you use.

12. Push Notifications

If you grant permission, we may send you push notifications. You can disable these at any time through your device settings.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by updating the date at the top of this page. Your continued use of the App after changes are posted constitutes your acceptance of the updated policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Fresh Tracked Email: sales@retainerfresh.com Website:www.freshtracked.com